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KMID : 0387320230330030311
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Korean Journal of Health Policy and Administration
2023 Volume.33 No. 3 p.311 ~ p.324
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Association between Caregiver’s Awareness of Human Rights and Quality of Service: Focused on Human Right Education
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Jeong Eun-Sim
Seo Young-Joon
Won Young-Joo
Heo Min-Hee
Noh Jin-Won
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Abstract
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Background: Long-term care insurance for the elderly has been stably established along with the quantitative expansion of long-termcare facilities. Indeed, the need for a paradigm about human rights-based service approach is being raised throughout society froma service perspective. Therefore, this study aimed to analyze the association between elderly human rights awareness and quality ofservice by considering human rights education as a moderate variable.
Methods: This study conducted surveys with 138 caregivers working in long-term care facilities located in Seoul and Gangwon. General characteristics, awareness of human rights, and the level of service quality were examined using descriptive statistics,frequency analysis, and correlation analysis. And multi-variable linear regression with a hierarchical framework was employed. Theseanalyses were performed using IBM SPSS ver. 25.0.
Results: Of the 138 caregivers, 97.1% were female, 87.7% were more than 50 years old, and most of their education level washigh-school graduates. Their length of employment ranged from more than 5 years to less than 10 years. The level of awarenessregarding elderly human rights of the elderly was below normal (mean=2.21), but the quality of service was high (mean=4.21), andthe need for human rights education was also high (mean=4.28). Among the general characteristics, the length of employment wassignificantly associated with awareness of elderly human rights. Moreover, political rights awareness, included as sub-domains ofhuman rights, was positively associated with quality of service. However, the moderating variable, human rights education, was notsignificantly associated with the quality of service.
Conclusion: In this study, human rights education, as a moderating variable, did not have a statistically significant effect oncaregivers’ human rights awareness in relation to service quality. This finding is inconsistent with previous research results. Theseresults can be explained by the fact that the frequency of education in long-term care facilities was a significant factor in thepractice of protecting the human rights of the elderly. Therefore ongoing encouragement for the frequency of current human rightseducation and improvements in the educational approach appear to be necessary. In addition, these findings reveal the need forstrength of education policies and effective in-depth research about human rights and quality of service to respect the human rightsof the elderly.
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KEYWORD
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Long-term care, Caregivers, Elderly, Human rights
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